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Uniform Complaint Procedures (UCP)

UNIFORM COMPLAINT PROCEDURES
If you are experiencing an issue with your child's school, we encourage you to contact the school Principal directly in an effort to resolve the matter early on and work towards potential solutions. It is highly encouraged that concerns about district activities and operations are first expressed to the school principal and that there is every attempt to resolve the complaint through an informal process of meetings and conversations at the school or work site where the complaint originated.
 
Different types of complaints have different procedures. In general, the following steps should be used to report a concern or informal complaint:
1. Talk to the person involved
2. Meet with the person involved
3. Talk or meet with the immediate supervisor
4. Contact the appropriate district office department
5. Call or email the Superintendent
6. Meet with the Superintendent
7. File a formal Complaint in writing
 
 If the complainant (person filing the complaint) feels uncomfortable discussing their complaint with the person involved, they may complain to another person at the site. Language assistance or assistance with writing a complaint will be provided if necessary.
 
Overview of Complaint Procedures
After meeting with the school principal, or appropriate supervisor, and you feel the matter is not resolved, you may file a complaint with the district. Different procedures govern different types of concerns or areas of compliance.  A complaint does not have to be submitted on a District form but must be submitted in writing and contain all necessary information. Only a "Williams" Complaint may be filed anonymously. MPESD will use the appropriate procedures to investigate the complaint based on the area of concern.
 
 To file a complaint, download a form or contact the Superintendent's Office at 408.223.3710 to request a complaint form. All formal Complaints should be submitted to:
Dr. Elida MacArthur, Superintendent
Mt. Pleasant School District
3434 Marten Ave.,San Jose, CA 95148
PH 408.223.3710
 General complaints include complaints related to an employee, school procedures, students or other matter that do not fall under another complaint procedure. Complaints should be filed in writing with the school Principal or Superintendent's office.
 

UNIFORM Complaint Procedures