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Complaint Procedures (UCP)
If you are experiencing an issue with your child's school, we encourage you to contact the school Principal directly in an effort to resolve the matter early on and work towards potential solutions.
It is highly encouraged that concerns about district activities and operations are first expressed to the school principal and that there is every attempt to resolve the complaint through an informal process of meetings and conversations at the school or work site where the complaint originated.
Different types of complaints have different procedures. In general, the following steps should be used to report a concern or informal complaint:
1. Talk to the person involved
2. Meet with the person involved
3. Talk or meet with the immediate supervisor
4. Contact the appropriate district office department
5. Call or email the Superintendent
6. Meet with the Superintendent
7. File a formal Complaint in writing
If the complainant (person filing the complaint) feels uncomfortable discussing their complaint with the person involved, they may complain to another person at the site.
Language assistance or assistance with writing a complaint will be provided if necessary.
Overview of Complaint Procedures
After meeting with the school principal, or appropriate supervisor, and you feel the matter is not resolved, you may file a complaint with the district.
Different procedures govern different types of concerns or areas of compliance. A complaint does not have to be submitted on a District form but must be submitted in writing and contain all necessary information. Only a "Williams" Complaint may be filed anonymously.
MPESD will use the appropriate procedures to investigate the complaint based on the area of concern.
To file a complaint, download a form or contact the Superintendent's Office at 408.223.3710 to request a complaint form. All formal Complaints should be submitted to:
Dr. Elida Macarthur, Superintendent
Mt. Pleasant School District,
3434 Marten Ave
San Jose, Ca 95148
408.223.3710
Local District Complaint Procedures
General complaints include complaints related to an employee, school procedures, students or other matter that do not fall under another complaint procedure. Complaints should be filed in writing with the school Principal or Superintendent's office.
Uniform Complaint Procedures
Uniform Complaint Procedures AR 1312.3
William Uniform Complaint Procedures AR 1312.4
Williams Complaint Policy and Procedures
William's complaints are specific to safe and clean facilities, teacher vacancies or misassignments, and availability of adopted instructional
materials.
- Sufficient adopted textbooks and instructional materials. Each pupil, including English learners, must have access to an adopted textbook or instructional materials, or both, to use in class and to take home.
- School Facilities must be clean, safe, and maintained in good repair.
- No teacher vacancies or mis-assignments. There should be a teacher assigned to each class and not a series or substitutes or other temporary teachers. The teacher should have the proper credentials to teach the class, including the certification to teach English learners if present. If a school is found to have deficiencies in these areas, and the school does not take corrective action, then a complaint may be filed.
Parents, students, teachers, or any member of the public may submit a complaint regarding these issues. Individuals are highly encouraged to express their concerns to the school principal before completing a complaint form to allow the school to respond to these concerns. (EC 35186)
Sexual Harassment and Title IX Complaint Procedures
A student or parent/guardian who believes that the student has been subjected to sexual harassment by another student, an employee, or a third party who has witnessed sexual harassment is strongly encouraged to report the incident to a teacher, the principal, the district's Title IX Coordinator, or any other available school employee. Within one school day of receiving such a report, the principal or other school employee shall forward the report to the district's Title IX Coordinator.
Any school employee who observes an incident of sexual harassment involving a student shall, within one school day, report the observation to the principal or Title IX Coordinator, regardless of whether the alleged victim files a formal complaint. All complaints of sexual harassment by and against students shall be investigated and resolved in accordance with law and district procedures. The Title IX Coordinator shall review the allegations to determine the applicable procedure for responding to the complaint.
All complaints that meet the definition of sexual harassment under Title IX shall be investigated and resolved in accordance with AR 5445.71-Title IX Sexual Harassment Complaint Procedures. Other sexual harassment complaints shall be investigated and resolved pursuant to AR 1312.3 - Uniform Complaint Procedures. [cf.5145.71]
Titile IX Investigator Training for K-12 Districts & COEs Session One
Title IX Investigator Training for K-12 Districts & COEs Session Two
Title IX Decision- Maker Training for K-12 District & COEs Session One
Title IX Decision-Maker Training for K-12 Districts & CEOs Session Two
Special Education Complaint Procedures
A state compliance complaint may be filed if there is a concern that federal or state special education laws or regulations have been violated. The written complaint must specify at least one alleged violation of federal and state special education laws occurred not more than one year prior to the date the complaint is received. A copy of the complaint must be provided to the school district at the same time it is filed with the CDE. More information can be obtained on filing a www.cde. www.cde.ca.gov/sp/se/qa/cmplntproc.asp Complaints not alleging violation of federal or state laws should use local procedures.